Delivery and Returns
Delivery will be by Royal Mail Signed For or via our couriers. We aim to get orders out within 5 working days. We do not ship at weekends.
The delivery charge is a flat fee of £4.95 for most items, although very light items such as cards and coasters will be charged a lower fee. The correct delivery fee will be applied at checkout. Please note that these costs only apply to mainland UK (there may be a surcharge for Highlands and Islands).
We make every effort to ensure all products are in stock but in the event that we do not have your chosen product, we will contact you and offer either a substitute item, later delivery or refund.
We hope you are happy with your purchase from Diverse but if not, we can offer a refund on any item as long as it is returned
- within 14 calendar days of you receiving it
- securely packaged
- by trackable means
- in perfect condition
- with a copy of the order confirmation.
PLEASE CALL OR EMAIL US FOR A LABEL WITH THE CORRECT RETURN ADDRESS.Please note that we do not reimburse postage costs for returned items and we will not accept responsibility for lost or damaged returns that do not comply with these terms.